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VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
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REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20141119T210000Z
DTEND:20141119T220000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Small Business Smarts: Delivering Great Customer Service
DESCRIPTION:Small business owners\, we encourage you to take time out of your busy day to attend Small Business Smarts\,a series of seminars focusing on matters that impact your business and can help you run your operation more effectively!\n\n\n\nJoin us on November 19\, at the Chamber as we welcome Tony Marder with ActionCOACH\, for Delivering Great Customer Service: How it can give your business an edge over your competitor. \n\n\n\nTopics discussed will include:\n\n\n	How to identify who your best customers are\n	What they mean to your business \n	How to implement principles of great service\n	Why people leave you for your competition\n	The ladder of loyalty that leads to raving fans for your business\n\n\n\nAfter the seminar there will be time to network with attendees and talk one-one-one with the speaker over light refreshments.
X-ALT-DESC;FMTTYPE=text/html:Small business owners\, we encourage you to take time out of your busy day to attend Small Business Smarts\,a series of seminars focusing on matters that impact your business and can help you run your operation&nbsp\;more effectively!<br />\n<br />\nJoin us on November 19\, at the Chamber as we welcome Tony Marder&nbsp\;with ActionCOACH\, for <strong>Delivering Great Customer Service: <em>How it can give your business an edge over your competitor</em>.&nbsp\;<br />\n<br />\nTopics discussed will include:</strong>\n\n<ul>\n	<li><span style="font-family:arial\,helvetica\,sans-serif\;">How to identify who your best customers are</span></li>\n	<li><span style="font-family:arial\,helvetica\,sans-serif\;">What they mean to your business&nbsp\;</span></li>\n	<li><span style="font-family:arial\,helvetica\,sans-serif\;">How to implement principles of great service</span></li>\n	<li><span style="font-family:arial\,helvetica\,sans-serif\;">Why people leave you for your competition</span></li>\n	<li><span style="font-family:arial\,helvetica\,sans-serif\;">The ladder of loyalty that leads to raving fans for your business</span></li>\n</ul>\n<br />\nAfter the seminar there will be time to network with attendees and talk one-one-one with the speaker over light refreshments.\n<p>&nbsp\;</p>\n
LOCATION:Gaston Regional Chamber 601 W. Franklin Blvd. Gastonia\, NC
UID:e.1958.2436
SEQUENCE:3
DTSTAMP:20260510T011406Z
URL:https://members.gastonbusiness.com/events/details/small-business-smarts-delivering-great-customer-service-11-19-2014-2436
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