SUMMARY 

Provides comprehensive and accelerated coaching and rigorous navigation services across virtual and in person platforms to prepare participants to advance and leverage career readiness activities that lead to successful completion of training, career planning and employment. Develops new perspectives to establish and achieve goals for the individuals to attain family-sustaining employment, retention, advancement, and long-term career and financial stability. Works as part of Workforce Services team to leverage the culture across internal teams, partner agencies, and participants' using an accelerated coaching model and tools that promote social, physical, verbal, and cognitive development necessary to navigate and thrive in the future of work by performing the following duties. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assists job seekers utilizing GWISP Career Services with building a resume, career exploration tools, and job search activities. Connects and refers jobseekers to positions in GoodWork Staffing, Goodwill, Employer Engagement Team, and Family Stability Services.

Facilitates completion of the Participant Service Application, reviews participant handbook with individuals receiving services from Goodwill to ensure knowledge of their rights and to set expectations for service experience. Provides an overview of services and protocols for accessing services appropriate to participant goals and needs.

Maintains a working knowledge of Goodwill programs, services, and public and private services available in Gastonia and surrounding Regional counties serviced under GISP.  

Uses assessment information, coaching skills for dialogue, and observation to identify mindset models and behavioral-based attributes to development, helps participants recognize their strengths, empowers them to be more effective in developing career mobility skills, and provides program impact data using the identified benchmark progression measures.

Identifies skill gaps impacting participant's journey and connects them to tools, resources and insights based on data and an individual's progress indicators. Recommends solutions to navigation requiring 21st-century skills to include collaboration, communication, creativity, problem-solving, and critical thinking.

Builds relationships with career navigator coaches, managers, and directors while providing ongoing support to participants and sharing observed progress and concerns.  

Collaborates in a team environment with WFS staff and across departments to help participants bridge any gaps to reaching employment outcomes. Build relationships with career navigator coaches, managers, and directors while providing ongoing support to participants and sharing observed progress and concerns.  

Creates, develops, and leverages an environment that will promote and maximize technologies to engage and coach participants virtually and in person. Promotes and encourages participants in exploring learning and working in a digital environment.   

Promotes continual learning and stays current on relevant industry trends and career metrics-based coaching practices. Continuously learns new tools, virtual technologies, and best practices and shares learnings with others to embrace a growth mindset approach. 

Maintains comprehensive and timely documentation of all services provided and referred, documenting the progress of participants served following contractual requirements, regularly sharing information with stakeholders and referral sources. Compiles and completes program reports as needed by managers.

Leverages strength-based and behavioral-based approaches to educate participants on new ways of working while encouraging transparency. Ensures high-quality career advancement coaching and collaborates with internal and external partners to ensure participants' successful employment history and growth opportunities. 

Maintains professional communications with staff in other services areas to ensure customer experience and optimal outcome for participants served.

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities.

ADDITIONAL RESPONSIBILITIES

Participates in continuous quality improvement processes and serves on organizational and divisional project teams.

Performs other job-related tasks as assigned by the Manager, Career Navigation.

LEADERSHIP COMPETENCIES

To perform this job successfully, an individual must demonstrate the following competencies defined for a TEAM Leader within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision:

Mission & Community Oriented: 

• Commitment to Goodwill’s Mission & Core Values – Models and champions Goodwill’s Mission and Core Values
• Commitment to Inclusion – Champions inclusion activities, strategies, and initiatives
• Community & Service Driven – Models high-level services that differentiate Goodwill from other organizations 

People Oriented:  

• Relationship-Building Skills – Effectively models approachability and openness
• Communication Skills – Effectively tailors communication to the appropriate audience
• Commitment to Development – Encourages staff to utilize tools to support their development

Results Oriented: 

• Commitment to Quality Results – Encourages staff accountability for meeting goals and producing high-quality results
• Business Acumen – Effectively transfers learning from one situation to another
• Stewardship – Effectively works within financial guidelines and reports all financial irregularities immediately to management

Personal Development Oriented:

• Emotional Maturity – Tempers personal emotions and escalates sensitive issues to the appropriate level of management
• Integrity – Effectively models sound professional ethics
• Capacity for Change – Champions the awareness and impact of change

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the team member and the work environment characteristics that the team member will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree in Human Services, Psychology, Social Science, Education, Career Coaching, Workforce Development or related field and two years' experience working in Career Coaching and/or Workforce Development; or the equivalent combination of education and experience. Career coaching and mentorship experience strongly preferred. 

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License (Class C), car insurance and reliable automobile and safe driving record (as determined by the Agency's insurance carrier) required.