The Service Manager is a dynamic and strategic leader responsible for guiding and developing a high-performing service team. This role requires strong communication, organization, and problem-solving skills to ensure operational excellence, team accountability, and exceptional customer service. While occasional fieldwork may be needed to demonstrate processes or provide support, the primary focus is on fostering team growth, improving efficiency, and maintaining high-quality service standards.

Strong leadership, communication, and people management skills are essential for success in this role. The Service Manager plays a vital role in the overall success of the service department and the company.

KEY RESPONSIBILITIES

Leadership & Team Management

• Lead by example while maintaining a clear focus on managing and supporting the team.
• Communicate the "how" and "why" of processes to ensure employees understand their critical role in the company’s success.
• Create an environment of accountability, respect, and continuous improvement.
• Provide constructive feedback, foster open communication, and encourage collaboration among team members.
• Conduct employee performance reviews, address performance issues, and develop targeted action plans for improvement.

Operational Oversight

• Oversee the daily operations of the service team, including scheduling, task assignments, and monitoring productivity.
• Ensure jobs are completed on time, within budget, and to the highest quality standards.
• Collaborate with the sales team to improve project estimating and scoping accuracy to ensure profitability and progress tracking.
• Maintain adherence to OSHA and company safety regulations through education, monitoring, and leading by example.

Adaptability & Problem-Solving

• Address and resolve customer concerns or unforeseen installation/repair issues to ensure satisfaction and quality outcomes.
• Train and guide team members in areas where skill development is needed.
• Be open to feedback and willing to implement better methods or ideas proposed by the team.
• Use discretion in determining when to assist with fieldwork, balancing leadership responsibilities and team support.

Continuous Improvement

• Analyze workflows and identify areas for improvement to increase efficiency and effectiveness.
• Stay current on new roofing technologies and practices to keep the company ahead of the competition.
• Support management by collaborating on updates and improvements to processes and procedures.

QUALIFICATIONS

• Minimum of 5 years of roofing experience highly preferred
• At least 3+ years of experience managing teams in a construction, trades, or service-oriented field.
• Strong leadership, communication, and people management abilities.

• Exceptional problem-solving skills and decision-making capabilities.
• Proficiency with technology to maintain accurate documentation and provide detailed reports.

• A collaborative leader willing to roll up their sleeves to support the team.
• Open to feedback and capable of adapting processes when better solutions are presented.
• Driven to inspire, motivate, and guide the team toward success.

BENEFITS

• Competitive salary plus incentives.
• Career advancement and leadership opportunities.
• Company vehicle provided.
• Paid medical, dental, and vision insurance.
• Paid time off and holidays.
• Support for continuing education and training.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

This role requires the ability to work in various weather conditions, including heat, cold, and rain. Candidates must be capable of lifting and moving up to 70 pounds and performing physically demanding tasks such as climbing, crawling, kneeling, and crouching. Additionally, the position requires comfort with climbing ladders up to 60 feet while carrying up to 30 pounds and wearing personal protective equipment.